What If I'm Not Home?

It happens — the driver shows up and you're not there. Here's what we do and how to fix it.

Someone Must Be Present

Someone needs to be present to receive the delivery. We can't leave orders at the door, with a neighbor, or at a front desk unattended.

Driver Arrival Attempt

When the driver arrives, they'll call or text you. If you don't answer, they'll wait a few minutes and try again. If there's still no response, they'll move on. You won't be charged unless the order was already paid for — in that case, we'll work out a redelivery.

Rescheduling

If you miss your delivery, contact us and we'll reschedule. Depending on timing, we can often attempt redelivery the same day. If it's too late in the evening, we'll set you up for the next morning.

How to Avoid Missing It

• Use scheduled delivery — pick a time window when you know you'll be home
• Watch for texts — we send an update when the driver is on the way
• Track your driver — the real-time map shows you exactly when they'll arrive
• Keep your phone on — the driver will call if they can't find you

Someone Else Receiving?

Can't be there yourself? Have a friend, roommate, or family member receive it for you. Just let us know their name so the driver expects them.