What Should I Know as a First-Time Customer?
Welcome! If this is your first time ordering cannabis delivery, you probably have a few questions. We've got you covered — here's the quick rundown.
What You'll Need
Just one thing: a delivery address in our service area. We cover all of Miami-Dade and most of Broward County. No special account setup is required for your first order, though creating one does make checkout faster. You'll need to be 21 or older and have a valid ID ready when the driver arrives — this is a legal requirement we take seriously, no exceptions.
How Ordering Works
Browse our online menu, add what you want to your cart, pick a delivery window, and check out. That's literally it. You'll get a text when your order is confirmed and another when the driver is on the way. Our menu includes everything from flower and pre-rolls to edibles, concentrates, vapes, and accessories. Each product page has detailed descriptions, THC/CBD percentages, and customer reviews to help you choose. If you're new to cannabis or trying a new product type, our beginner's guide to cannabis products breaks down the differences between categories and what to expect from each.
First-Time Perks
We like to make a good first impression. New customers get a special welcome discount on their first order. Keep an eye on our deals page for the latest first-timer offers and promo codes. We also frequently run promotions on specific brands or product categories, so your first order is a great time to try premium products at a discount.
Delivery Times and Scheduling
Most orders arrive within 1-2 hours, but you can also schedule delivery for later the same day or even the next day if that works better for you. We offer delivery windows throughout the day, typically from late morning until evening. During peak times like Friday and Saturday nights, delivery might take a bit longer, but we'll always keep you updated via text. If you need your order by a specific time, choose a scheduled delivery window at checkout rather than ASAP delivery.
What to Expect at the Door
Your driver will arrive with your order in a sealed branded bag. They hand over your stuff and that's it. The whole handoff takes about 30 seconds. No awkward interactions, no hassle. The driver will check your ID to verify you're 21 or older — have it ready to keep things quick. Everything is discreet and professional. Our delivery team is trained, background-checked, and knowledgeable, so if you have quick questions about your order, they can help.
Payment
We accept cash on delivery. You can also use your Stonies wallet balance if you have one — it's applied automatically at checkout. Make sure you have exact change or close to it, as drivers carry limited cash for safety reasons. If you're paying cash and want to tip your driver (always appreciated but never required), just let them know the total you're handing over.
Questions or Issues?
Our support team is available via text, email, or phone if anything comes up before, during, or after your delivery. Whether you need help choosing products, want to modify your order, or have questions about delivery timing, we're here to help. Most issues can be resolved quickly with a quick message. We want your first experience to be smooth, so don't hesitate to reach out if you need anything.
After Your First Order
Once you've ordered, your address and preferences are saved so reordering is even faster next time. Most of our customers become regulars pretty quickly — same-day delivery to your door is hard to beat.
