How Can I Reach You?
Got a question, issue, or just want to say hi? Here are all the ways to get in touch with us.
Phone & Text
The quickest way to reach us is by calling or texting us on WhatsApp (305) 339-6321. Our team is available during operating hours (9 AM - midnight, every day). For order issues, calling is usually fastest.
We prefer WhatsApp because it lets us send you order updates, photos if needed, and makes communication smoother overall. Don't have WhatsApp? Regular texts and calls to that number work just fine too. If you're mid-delivery and need to reach your driver, this is also the number to use.
Live Chat
See that chat bubble in the corner of your screen? That's us. Click it to start a conversation and someone from our team will get back to you quickly. It's great for quick questions or order status checks.
Live chat is perfect when you're browsing our site and have questions about products, delivery times, or want help navigating your order. We can also help you apply promo codes or troubleshoot any issues you're having at checkout. Response times are usually under 5 minutes during business hours.
Social Media
You can DM us on Instagram — we're active there and usually respond within a few hours. Follow us for product drops, deals, and updates too.
Instagram is where we share behind-the-scenes content, announce new products before they hit the site, and drop exclusive promo codes for our followers. While DMs aren't the fastest way to resolve urgent order issues, they're great for general questions or if you just prefer communicating that way. Plus, you'll be the first to know when we add something special to our browse our menu.
When to Reach Out
Our team is available every day from 9:00 AM to midnight. That's the same hours as our delivery window. If you message outside those hours, we'll get back to you the next morning.
We respond to messages in the order they're received, so if you're reaching out during peak hours (typically evenings and weekends), there might be a slightly longer wait. For time-sensitive issues like a delivery that's running late or a problem with your current order, always call rather than text or chat.
Common Reasons People Contact Us
- Order status or tracking updates
- Changing or canceling an order
- Questions about specific products
- Delivery area inquiries
- Feedback or complaints (we actually read these)
- Promo code issues
What Information Helps Us Help You Faster
When you contact us about an order, having your order number handy speeds things up considerably. If you're asking about a specific product, let us know what you're looking for or what effects you're hoping to achieve. The more details you give us upfront, the faster we can get you exactly what you need.
For delivery area questions, just tell us your ZIP code or neighborhood and we'll let you know if we deliver there. If you're having technical issues with the website, let us know what device and browser you're using — it helps our team troubleshoot the problem quickly.
Email for Non-Urgent Matters
For things that don't need an immediate response — like partnership inquiries, detailed feedback, or general business questions — you can email us. While we don't list a public email on our site to avoid spam, you can request our email address through any of the contact methods above. We typically respond to emails within 24-48 hours.
We're Real People
When you reach out, you're talking to an actual human on our team — not a bot, not a call center overseas. We care about getting things right and making sure you're happy with your experience.
