Can I Cancel or Change My Order?

Plans change — we get it. Here's how order modifications and cancellations work at Stonies.

Before Dispatch

If your order hasn't been assigned to a driver yet, you're in the clear. You can cancel or modify it without any issues. Just reach out to us as soon as possible — the sooner you let us know, the easier it is to make changes.

After Dispatch

Once a driver is on the way, things get trickier. The order is already packed and moving, so full cancellations may not be possible. That said, contact us anyway — we'll do our best to accommodate. If the driver hasn't left the pickup point yet, we can usually still make it work.

How to Reach Us

The fastest way to modify or cancel is to call or text us directly. You can find our contact info at the bottom of any page. The quicker you get in touch, the more options we have.

What About Refunds?

If we cancel your order on our end (out of stock, delivery issue, etc.), you'll get a full refund. If you cancel before dispatch, same deal. After dispatch, refund eligibility depends on the situation — but we always try to be fair about it.

Modifying Instead of Canceling

Want to add something to your order? Or swap one item for another? If we haven't dispatched yet, we can usually make edits. Just let us know what you need changed and we'll update it before it goes out.